Privacy Policy

Overview:

Khalil Fattal et Fils SAL. is the party responsible for collecting and processing its customers’ personal information, and is committed to protecting and respecting their privacy. Looking after the personal data that we collect on our consumers is a priority for us and we want you to be confident that your information is in safe hands.

By visiting the website or using the services, you are accepting the policies and practices described in this policy. Each time you visit the website or use the services, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this policy.

This Website is operated in Lebanon and in accordance with the laws of Lebanon.

Information we collect:

The information we collect are the one you give us when you register to use our website or create an account; search for a product, place an order, subscribe to any update service; enter information on certain pages on the site; contact us by phone or email.

Such information may include your name, last name, date of birth, mobile numbers, email address, transaction details, purchase history and items saved on your basket, as well as shipping details; and any other information we may ask in connection with promotional offers or other marketing activities. Some of the required info are necessary to perform the service we are offering you, and thus answering them shall be mandatory for this purpose, while refraining from answering these questions will prevent us from performing such service.

Except as specifically provided above, this ”Privacy Policy” does not apply to information collected by Khalil Fattal et Fils SAL. or through any other means, such as information collected offline (i.e. through personal contact, telephone etc.).

You may choose to voluntarily submit certain other information to us through the Site, including Personal Information, but you are solely responsible for your own Personal Information in instances where we have not requested that you submit such information to us.

Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be completely anonymized so that it can be used in a non-identifiable way for statistical analysis.

How we use your information:

We use the information you give to us to:

- Process any order that you make and make sure you have a great experience using our services. The personal information you submit during your registration or while placing an order will only be used for the purpose of processing your orders unless you also opt in to receive a newsletter or marketing emails.

- Provide customer service and support and to respond to your queries and requests.

- Protect and prevent against fraud.

- Verify your identity.

- Keep you updated on our latest announcements or send you marketing information about us and our products. If you would like to change your communication preferences or if you no longer want to be part of our mailing list, you can unsubscribe at any time at the bottom of our emails.

Third-party services:

We value your privacy and hereby assure you that we will only share your personal information with relevant service providers that will only collect, and use your information to the extent necessary to allow them to perform the services they provide to us.

Our store is hosted on Spoon stream. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Our host stores your data on a secure server behind a firewall.

We may provide information to others (such as governmental or law enforcement agencies) in the good faith belief that such action is necessary to: (i) enforce or apply our terms and conditions; (ii) comply with any legal claims raised against Khalil Fattal et Fils SAL.; (iii) protect the rights, property or safety of Khalil Fattal et Fils SAL.; or (iv) protect the rights, property or safety of the public.

Security:

Khalil Fattal et Fils SAL. is committed to keeping your personal data safe and secure. To prevent unauthorized access, maintain data accuracy and ensure the correct usage of personal data, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure the personal data we collect online.

Your rights:

You have the right to access, modify, correct or delete any of your personal information through your personal account or by contacting us on +961 1 512 002 ext. 309

Links to other sites:

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes:

We reserve the right, at our sole discretion, to modify or replace this policy due to legal, operational or regulatory reasons. Please take a look at the "LAST UPDATED" legend at the top of this page to see when this Privacy Statement was last revised. Any changes to this Privacy Statement will become effective when we post the revised Privacy Statement on the Site. Your interaction with us following such changes means that you accept the revised Privacy Statement.

Cookies:

We use cookies and similar devices to facilitate your browsing in the platform, understand how you interact with us and, in certain cases, to be able to show you advertisements in accordance with your browsing habits.

Contact us:

Our customer service is accessible by phone +961 1 512 002 ext. 309

or mobile +961 70 384713 from Monday to Friday from 9 am and 5 pm (Beirut time), and by email at fattalbeauty@fattal.com.lb All emails will be answered within 48 hours.